Great customer support is hard to come by — and even harder to deliver. What you need is a customer support system that understands how the web works and works with you to help you deliver the best support possible to your customers. Read why we built Tender. (Whoop's — we're still working on getting the marketing site together!)
Our Support dashboard helps you and your team better support your customers. We give you the information you need to help customers and keep track of how well you’re doing.
Create a detailed Knowledge Base to help your customers find their answers without clogging up your support personnel. Create beautifully formatted pages — upload images or screencasts to insert into your articles.
Seamlessly answer support emails through the Tender interface. Customers receive emails as though you were replying via email, and you get to track and coordinate responses with your entire support staff.
Check out the plans We offer discounted plans for Lighthouse users!
E-Mail Synchronization
Tender knows email. You can setup Tender to handle all of your email support. Email is so well integrated with Tender that your customers can interact entirely through email – never visiting the web site once. The ease of email meets the organization of the web. Tell your boss – they can deal with customers entirely from their blackberry.
Knowledge Base
Write how-to articles and answer frequently asked questions. When users ask questions in the discussion area, results from your knowledge base will show up first.
Lighthouse Synchronization
Sync your development team with the needs of your customers. Tender will synchronize with your open tickets and let your customers know when an issue is resolved — without getting them involved in the bug tracker directly.
Discussion Area
Replace your forums with a more support-centric discussion area. Let Tender recommend answers to your customers before they have to ask you the question.
As an independent developer I'm stretched pretty thin. I just don't have the time for clunky customer support systems - neither do my customers.
— Trevor Squires
With Tender, I can connect with my customers in a way that makes sense to me. More importantly, I can connect with my customers in a way that makes sense to them.
Thanks guys, Tender is freakishly awesome!